Houston, we have a PROBLEM!
On March 4 I received a call from someone stating she was my SR’s assistant. She wanted to check with me because my paperwork stated that our final payment for deposit was due 02/05/2018, and they do not show we paid our final payment. This was alarming to me and my husband, considering that we completed our deposit almost a month before it was due. I explained to her that the information she had was incorrect and provided her with the check number, amounts, and dates. She said she would get with the SR, and he would give me a call. I contacted the SR via email to make him aware of the conversation I had with his assistant. I explained to him that I took several issues with the assistant’s finding, the main one being if that, if this was an issue why would it take a month for someone to contact us about this, outside of the fact that I have been in contact with him and this concern has NEVER come up in our conversation. Frustrated is not even the WORD! If I give someone thousands of dollars and you have no record of it, that’s a big problem for me.
The assistant stated that she would give me a call on Wednesday with our pre-construction date, and, if I did not hear from her, to give her a call. I did not receive a call from her even after I gave her until Thursday evening. So I gave her a call Friday at about 9am, and when she answered I stated who I was and why I was calling “Hi, this is Shana Harrell, I’m building in KG. I spoke with you on Sunday and you said you would give me a call on Wednesday to schedule our pre-construction meeting. I just wanted to follow up with you.” She hung up the phone. I waited for a call back. I mean, SURELY someone would not just hang up on someone. I know accidents happen and sometimes cellular service is just not the best. Nothing! I waited a few minutes to give a call back and there was no answer. I left her a message to return my call, and, while doing so, I received a text saying “sorry I can’t talk right now”. Seriously, a generic pre-set text! No apology! I was so confused! If it were not a good time for her to talk, that should have been stated. But to just hang up was very rude. She did not call back to say “oh, I apologize the call dropped” or whatever. If I had not called her back I’m sure I would not have received that message. I am very understanding and extremely patient. But her hanging up and not offering a return call or a text/email immediately following apologizing is inexcusable.
I was furious! I can a handle a lot of things, but rudeness is just not one of them. I emailed our SR,and he apologized for what had happened. He did not address the deposit issue outside of there were some errors and she was asked to help with confirming payments. Now I was feeling like this was the delay in our preconstruction meeting being scheduled. They didn’t have their crap in order.
All in all the communication has not been terrible, but it has been great either. The problem I have is, if an expectation is set that that building will start once you complete XYZ, and, once that has been completed building doesn’t start but no one communicates why there is a delay, it makes people feel uneasy and worry begins.
Exactly 3 months after signing our purchase agreement we will be having our preconstruction meeting on March 19th, 2018!
